GENERAL CONDITIONS OF SALE
APPLICATION OF CONDITIONS
These terms and conditions of sale are concluded between, on the one hand, Calabougies (creation and sale of candles) - www.calabougies.fr - registered in the Aisne trade directory, SIRET number 94271949300010, represented by Carine Houesnard, sole trader, domiciled at 8 avenue du Général Patton 02880 Crouy and on the other hand, by any person, natural or legal, wishing to make a purchase on www.calabougies.fr, hereinafter referred to as "the customer". Any purchase implies unreserved acceptance by the customer of these general terms and conditions of sale. These may be modified at any time without prior notice. The customer agrees to use only one customer account; double accounts are prohibited and will be deleted without any possible return. A multi-account corresponds to the same entity (name / address / billing / delivery).
PRODUCTS
We place great importance on the origin of our products used to create our candles, seeking as much as possible to work with suppliers and producers located in France.
The candles offered for sale are those appearing on the calabougies.fr website on the day the customer consults the site.
Candles are offered for sale while stocks last.
The candles offered for sale are described and presented with the greatest possible accuracy. For further details, the customer can contact us.
Photographs of our candles may vary slightly from reality due to customer screen settings and lighting during photoshoots.
All products offered through Calabougies sales channels are designed, created, manufactured and packaged by me.
All creations, photos, videos and texts present on the website https://calabougies.fr, or on other communication media, are the exclusive property of Calabougies as well as its creator. These are protected under copyright and intellectual property law (articles L335 3 and 335 4 of the Intellectual Property Code).
PRICE AND ORDER
The prices advertised and paid are displayed in euros including VAT, they do not include shipping costs. Prices may be changed at any time without prior notice, but are not changeable after validation of the order. Any order constitutes acceptance of the prices and descriptions of the products. We reserve the right to withdraw, at any time, any product from the store and/or to replace or modify any content or information appearing on the description sheet. Although we strive to make every effort to fulfill the orders you submit to us, there may be exceptional circumstances in which we are forced to refuse to process or accept an order after we have received it and it has been confirmed to you. In this case, we cannot be held liable under any circumstances. During the purchase process, you can go back at any time to modify or cancel the information entered. When ordering, remember to provide a valid email address and a telephone number to facilitate information relating to your delivery. Remember to check your spam folder.
VAT not applicable.
PAYMENT AND DELIVERY
Payments are made in euros, by bank card.
DELIVERY
You must check the completeness and accuracy of the information you provide when ordering, particularly regarding the delivery address. We cannot be held responsible for any data entry errors and the resulting consequences (for example, delays or delivery errors). In this context, the costs incurred for reshipping the order would be your responsibility.
We reserve the right to choose the carrier and guarantee the proper delivery of the products. However, upon delivery, the risks of the delivered goods are transferred to the customer. Delivery will be made from Monday to Saturday to the address you have provided. In case of absence, a delivery notice will be left in your mailbox. The customer is required to check the condition of the packaging and the conformity of the delivered product, and to express any reservations on the carrier's delivery slip, if necessary. If this procedure is not followed, we disclaim all liability for any exchanges or refunds of products.
We reserve the right to refuse to make a delivery or to honor an order, in the event of non-payment of the order in full or from a customer with whom a payment dispute is being administered.
SHIPPING
Delivery costs start at €5.90 (to a collection point). Shipping is free for all orders over €50. The average delivery time is 3 to 5 business days (excluding Sundays and public holidays).
Locations served: Deliveries are made in mainland France (including Corsica) as well as in Belgium.
WITHDRAWAL EXCHANGE AND REFUND
From the date of receipt or collection of the order, the customer has 14 days to return an item. After this period, the candles delivered will be deemed compliant and accepted by the customer. We reserve the right to refuse the exchange, credit note or refund. To exercise their right of withdrawal, the customer simply returns the item, indicating that they wish to benefit from the withdrawal period, without any other formality, to the following address: Carine Houesnard 8 avenue du Général Patton 02880 Crouy. The refund of the amounts paid for the order will be made as soon as possible and at the latest within 30 days of the withdrawal request and will be made via the payment method used when ordering. Beyond the legal withdrawal period of 14 days, we reserve the right to refuse the exchange, credit note or refund. Candles made to customer specifications or clearly personalized are neither returned nor exchanged. Returned candles must not be used or consumed and must be returned in their original packaging and accompanied by a copy of the order number or invoice. Please note the reason for return, so that we can improve this service. Candles returned consumed, damaged, soiled or incomplete will not be exchanged or refunded. Any return of goods requires our prior agreement. The return of goods is at the customer's expense and risk. We therefore recommend delivery with delivery against signature and insurance of the package. Candles returned by carrier without physical protection or poorly protected will be refused. It is therefore the customer's responsibility to protect and insure the returned candle(s) during transport. Any exchange or refund will be made upon receipt of the item.
RESERVATION OF OWNERSHIP
In accordance with Law No. 80-335 of May 12, 1980, Calabougies retains ownership of the goods sold until payment.
FORCE MAJEURE
In the event of an unforeseeable event compromising the store's activity, the latter will be released from any obligation. No claim may give rise to any compensation or penalty whatsoever.
RESPONSIBILITY
The photos and texts are provided for informational purposes only. The user is responsible for taking all necessary precautions when using the products. The store cannot be held responsible for any situation whatsoever. The products sold in the store meet the requirements of French law.
If you have any questions, please do not hesitate to contact us by phone at 07 45 02 62 83 or by email at calabougies@outlook.fr